FAQ

How can I contact Hinishi?
You can reach us by email at info@hinishi.com Our customer support team is happy to assist you with any questions or concerns regarding your order, products, or general inquiries. You may also reach us by phone at +31 6 31997860.

Do you ship worldwide?
No, we only offer shipping across Canada.

Where are the products shipped from?
All Hinishi products are shipped from our main warehouse in Ottawa, Canada, ensuring fast and reliable delivery for our customers.

Can I modify or cancel my order?
To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, modifications may not be possible if the order is already being processed or shipped. Once your order is delivered, you may request a return in accordance with our Return & Refund Policy.

Which payment methods do you accept?
We accept the following secure payment methods:

  • VISA

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

All payments are processed securely using encrypted payment systems.

When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days, excluding public holidays. Please allow additional processing time during peak seasons or promotional periods. Shipping typically occurs the business day after order processing.

How long does delivery take?
Estimated delivery time within Canada is 7–10 business days. Most orders arrive within this timeframe; however, delays may occur due to high demand, courier issues, or unforeseen circumstances.

What if I do not receive my order?
If your order has not arrived within 35 days from the shipment date:

  • You may be eligible for a full refund.

  • A courtesy discount code may be offered for delayed deliveries.

  • If a package is confirmed lost, a refund will be issued.

Please contact us at info@hinishi.com for assistance.

How can I return an item?
To initiate a return, please email us at info@hinishi.com Return requests must be approved before sending any items. Defective or incorrect items must be returned before a refund can be processed. You may also request a replacement instead of a refund. Please refer to our Return & Refund Policy for full details.

What if the item I received is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately and include:

  • Your order number

  • Clear photos of the item

  • A brief description of the issue

The item must be returned before a refund is issued. If preferred, a replacement can be sent instead.

When will I receive my refund?
Refunds are issued to the original payment method used at checkout. Credit and debit card refunds are typically processed within 7–10 business days after the returned item is received or a cancellation is approved. If you have not received your refund after this period, please contact your bank, as processing times may vary.

Security & Privacy
At Hinishi, your privacy and security are extremely important to us. We use secure payment processing systems and handle all personal information in accordance with applicable Canadian and North American data protection laws.